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Frequently Asked Questions

Avenue One Properties services most types of properties and specializes in single family, townhome, patio home, condominium, and master planned HOA communities.

We have compiled a list of some of the most frequently asked ones below. If you have questions not listed here please give us a call or send us an email. Our team members will be happy to assist you or point you in the right direction.

Changes in 2022 - FAQs

a. Yes. Beginning June 1, whether you are on ACH, bank bill pay, or you mail in your payments, you will need to update your payment preference.

a. Beginning June 1, after logging into your new account, you will be able to set up ACH without the need to fill out a form and email it in.

a. Beginning June 1,. Homeowners will need to update the remittance address to the new, local lockbox. Updating the address with your bank is important since most banks mail physical checks via their billpay system. The address will be sent to all homeowners in May and updated in the FAQs at that time.

a. Your HOA’s lockbox has a local mailing address in Denver. The address will be sent to all homeowners in May and updated here at that time.
b. NOTE: Beginning June 1, payments will not be accepted or processed at our Littleton office.

The new lockbox is: PO Box 174037, Denver, CO 80217-4037

a. New homeowner portal
b. New HOA bank partner
c. New management company name

a. The new homeowner portal and HOA banking go live June 1
b. Avenue One Properties is now Avenue One Properties.

a. No more searching for emails or messages. The new management system tracks correspondence between management team members, homeowners, board members, service providers, and more. Submit maintenance requests, design review requests, covenant concerns, or general information requests through the member portal and receive a tracking ticket to follow the progress and receive quick responses. Built-in workflow systems measure progress in real-time with analytics tracking every touchpoint with a homeowner, internal auditing of changes and updates to member accounts and provides self-service access to all items related to one’s account, 24/7.

a. Beginning May 14, you may access the new website for informational purposes. On June 1 you may access your new account located under the homeowners tab.

a. Yes, both options are available in the new homeowner portal.

a. During this time, the final transitions from the old system to the new will take place. Your HOA will not be able to accept payments or update member accounts. On June 1st, the system will be fully activated and back to business as usual.

a. Under new leadership over the past three years, Avenue One Properties has continued to make incremental, strategic improvements to our services. In line with this evolution, we are proud to announce the transition to our company’s new marque, “Avenue One Properties”.

a. The Avenue One Properties team remains the same. You will continue to work with the same great people, the same community manager and the same support team.

General FAQs

A management company is contracted by the Board of Directors to provide such services as: Collection of assessments, supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports, as well as a general clearing house for problem solving, communications with homeowners and the Board of Directors and to serve in an advisor capacity. The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors. The management company may be reached online or by phone (303.804.9800).

A Home Owner’s Association is a non-profit corporation registered with the State and managed by a duly elected Board of Directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the legal documents: CC&Rs, Bylaws, and Articles of Incorporation.The governing legal documents and other documentation for the association may be viewed online by visiting the Client Access Portal (button below). The corporation is financially supported by all members of the homeowners association. Membership is both automatic and mandatory.

Client Access Portal

A: The Homeowners Association is generally setup as a non-profit corporation. The Board of Directors of the association is elected by the homeowners, or as otherwise specified in the bylaws, to oversee the operation of the Homeowners Association. The limitations and restrictions of the powers of the Board of Directors is outlined in the Association’s governing documents found in the Client Access Portal.

Client Access Portal

A: The Covenants, Conditions and Restrictions (CC&Rs) (or Declarations) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation. The CC&Rs were recorded by the County recorder’s office of the County in which the property is located and are included in the title to your property. Failure to abide by the CC&Rs may result covenant violations or fines to a homeowner by the Association. The governing documents for your association may be viewed in the documents section of your Client Access Portal.

Bylaws are the guidelines for the operation of the non-profit corporation. The Bylaws define the duties of the various offices of the Board of Directors, the terms of the Directors, the membership’s voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business. To review the Bylaws for your association, please visit the Client Access Portal.

A: All association’s operate off of an annual budget as determined by the Board of Directors. Budgets are based off of the Association’s needs to operate the business on a day to day basis and reserving for future needs. Reserve funds are monies set aside for future expenses base on the life expectancy of certain assets such as: lighting, street resurfacing, pool equipment, painting, roof replacements, etc. This total expense amount is then divided by the number of units equally or as otherwise defined in your Association Declarations.

A: There is no concrete answer to this but it is encouraged that assessments increase annually or on a regular basis to keep up with inflation and other increase in operating a business. The Board of Directors may approve a budget with an increase planned, in order to cover increased costs of operating and maintaining the common areas and to ensure there are sufficient reserve funds.

A: Only in extremely rare cases when an Association is 100% funded in reserves and for operating expenses. Even then it is discouraged as inflation and other increases will eventually catch up to any surplus your association may have. Most Associations do not reach this level of funding however.

A: The maintenance and operation of the Association are dependent upon timely receipt of the assessments due from each homeowner. Late payments will result in a late fees as defined by the Association’s Declarations and Collection Policy. Failure to pay timely will result in late fees, interest charges, and possibly even a lien and foreclosure on your home. Assessments are critical to the Association in order to maintain the community and to maintain and increase property values.

A: Most associations have developed Rules and Regulations as provided for in the CC&Rs and adopted by the Board of Directors.Rules are established to provide direction and guidelines to the membership, where applicable, with regard to parking, vehicles, pets and pool use hours, etc. In addition, your Association will adopt Architectural Guidelines with procedures for submitting requests to make exterior changes to your home. Such changes may include patio covers, decks, landscaping, exterior color changes or extensive interior changes and additions. These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the Board of Directors and a fine. In addition, if you proceed with an exterior improvement or change, without written approval of the Board of Directors, or Architectural Committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation. For details regarding to your association please visit the Client Access Portal.

A: If you are having a problem with your neighbor or another resident, and the situation cannot be resolved among yourselves, then you may be able to turn to your Association, depending on the situation. Should this occur, contact Avenue One Properties and/or attend a Board meeting to discuss the issue. If the situation is deemed to be in violation of the CC&R’s, Rules, Policies and/or Guidelines, action will be taken. In the situation where the issue cannot be addressed by the Association, action by 3rd–party entities are sometimes required.
Client Access Portal

A: Yes. There are several ways you may obtain this information. By contacting Avenue One Properties Support Services, your Community Association Manager, visiting your Association website for the schedule or calendar, via newsletter (if any), onsite physical notice, and/or community e-blast. Some Association’s have the same recurring date and time and others do not.

A: If you are interested in volunteering, please contact Avenue One Properties and/or attend a Board meeting to express your interest.

A: The assessment is the periodic amount due (varies by association) from all homeowners to cover the operating expenses for the year, including contribution to the reserve fund(s) for replacement of repair and replacement of assets in future years. Assessments are due on the first of the month. For additional information on this, review your Declarations and the Association Collection Policy in the documents section of our Client Access Portal.